Refund & Returns
We want you to love every bag you buy from us. If something isn't right with your order, here's exactly how we'll make it right.
Last updated: October 202601When can you return a product?
You can request a return within 7 days of delivery if:
- The product arrived damaged or broken in transit.
- You received the wrong item — a different product, colour or design from what you ordered.
- The product has a clear manufacturing defect (for example a broken clasp, zip or strap).
- An item from your order is missing from the package.
Please record an unboxing video — a single, uncut video from opening the sealed package to showing the product. It helps us approve your claim quickly. Claims without an unboxing video may not be accepted.
To be accepted, the product must be unused, in its original condition, with all tags, dust bags and original packaging.
02What can't be returned?
- Change of mind, or you simply didn't like the product after receiving it.
- Products that have been used, washed, altered or damaged after delivery.
- Items without original tags, packaging or accessories.
- Products bought on clearance or final sale (marked as non-returnable on the product page).
- Requests raised after 7 days from the date of delivery.
Small differences in colour or shade due to photography lighting or screen settings, and slight variations in handmade embroidery or beadwork, are natural and not considered defects.
03How to request a return
WhatsApp: +91 79884 75925 · Email: sales@beautygallery.online
If reverse pickup isn't available at your pincode, we'll ask you to self-ship the product to our address and we'll reimburse reasonable courier charges for approved returns.
04Refunds
For approved returns, we refund 50% of the product price. Once your return reaches us and passes the quality check, the refund is processed within 5–7 working days.
Refund amount: 50% of the product price. Prefer the full value? Choose a replacement of the same product instead — see Exchanges & replacements below.
| Payment method | How you get your refund |
|---|---|
| UPI / Card / Net banking | Back to the original payment method. Your bank may take a few extra days to show it. |
| Cash on Delivery | To your UPI ID or bank account — we'll ask you for the details. |
The 50% refund is calculated on the product price paid. We'll message you as soon as your refund is sent.
05Exchanges & replacements
For damaged, defective or wrong items, you can choose a replacement of the same product instead of the 50% refund, subject to stock. If the same item is out of stock, we'll offer a different product of the same value or a 50% refund.
06Order cancellations
- Before dispatch: cancel any time by messaging us — you'll get a full refund.
- After dispatch: the order can't be cancelled. You may refuse delivery, but prepaid refunds for refused orders are processed only after the parcel returns to us.
We may cancel an order if a product goes out of stock or there's a pricing error — in that case you'll receive a full refund.
07Frequently asked questions
I didn't record an unboxing video. Can I still return?
Message us anyway with clear photos of the product and the outer package. We review each case fairly, but an unboxing video is the fastest way to get your claim approved.
How long does a replacement take?
Once the returned product reaches us and passes the check, we dispatch the replacement within 1–2 working days. Delivery then takes the usual shipping time.
Can I return a product just because I changed my mind?
At the moment we accept returns only for damaged, defective, wrong or missing items. If you're unsure about a bag, chat with us before ordering — we're happy to send more photos and videos.
Do I have to pay for the return pickup?
No. Reverse pickup is free for all approved returns.
What if my parcel looks damaged on delivery?
If the outer package looks torn or tampered with, please don't accept it — or take a photo before opening and record the unboxing — then message us right away.
Need help with an order?
Our team replies quickly on WhatsApp — Mon to Sat.